From inside the app
- Open Signal Prime and go to the Profile tab.
- Tap Account.
- Scroll to the bottom and tap Delete account, then confirm.
Deletion is immediate and cannot be undone. You will be signed out as soon as it completes.
By request
If you can no longer sign in, email support@finxhubra.com from the address on the account, with the subject “Delete my Signal Prime account”. We will verify it is you, delete the account, and confirm within 30 days — usually much sooner.
What gets deleted
- Your profile — name, email address, phone number and profile photo
- Your subscriptions and the reviews you have written
- Your private trading journal and any chart images you uploaded
- Your notification tokens and notification preferences
- Identity documents and track-record evidence, if you applied as a signal provider
- Your published signals and their history, if you are a signal provider
What we may keep, and why
- Records we are required by law to keep — for example financial and anti-fraud records, for as long as record-keeping law requires and no longer
- Moderation records where an account was actioned for breaching our terms, so repeat behaviour can be recognised
Nothing kept for those reasons is used to contact you or to build a profile of you. See our Privacy Policy for the full picture.
Deleting only some data
You do not have to delete the whole account to remove specific things. You can edit or remove your profile photo, name and journal entries in the app, and turn off notifications from Profile → Notification preferences. To have something else removed, write to support@finxhubra.com.